Shipping questions, answered.

How do I get a shipping quote?

Use the quote form and include the route, package count, packed weight and dimensions, contents and preferred timing. The team will review suitability and arrangements before confirming a price.

Does a collection request confirm a booking?

No. A request is reviewed by the shipping team. Wait for written confirmation of the date, service and handover arrangements.

How does tracking work?

Tracking shows recorded milestones entered by the operations team, plus any planned next steps. It does not claim continuous live GPS. Event times are displayed in UTC.

Why is my tracking reference not found?

Check the reference in your booking confirmation. A new shipment may not yet have tracking enabled. Contact support if the reference still cannot be found.

What happens if a shipment is on hold?

Read the recorded reason and contact support for the next step. A hold does not automatically mean an additional payment is due.

Can I send pets or pharmacy goods?

These are specialist requests. Acceptance depends on the animal or product, route, documentation and agreed handling arrangements. Discuss the details before dispatch.

Where are the service points?

Use the Global network page and confirm the appropriate collection or service point with the team before visiting or sending goods.

Can I request plain packaging?

Yes, include your packaging and handover preferences in the request. Required shipment and destination declarations must still be accurate.