Shipping terms

Requests and acceptance

Website enquiries and collection requests are not confirmed bookings. A service is accepted only when OmniShield Express confirms the arrangements and any applicable written quote or transport terms.

Shipment information

The sender is responsible for providing complete and accurate contents, weight, dimensions, packaging and destination information. Restricted, prohibited or unsuitable consignments may be declined.

Timing, charges and changes

Delivery dates are estimates unless a specific commitment has been agreed in writing. Customs review, access restrictions, transport disruption and incomplete information can affect a movement. Charges and any changes should be confirmed through the agreed booking process.

Loss, damage and concerns

Report a delivery concern promptly with the booking reference and supporting information. Applicable liability, cover and claims requirements depend on the agreed transport terms and relevant requirements. Ask for these terms before accepting a quote.