Shipping & collection information

Before collection

Confirm the route, shipment description, package count, measurements and receiving details. Packaging must suit the goods and the planned handling. Specialist services need explicit acceptance before handover.

Documentation and destinations

The required transport and destination documentation depends on the actual consignment and route. Supply requested information before dispatch and confirm who will handle any destination formalities.

Tracking and delays

Use the tracking reference for recorded checkpoints and estimated delivery information. If a movement is delayed or held, review the latest reason and contact support. Do not treat a planned checkpoint as a completed movement.

Receiving the shipment

Arrange an available receiving contact and any access or appointment requirements. Check the delivered package condition and report concerns with the tracking reference.